Itaim Bibi – São Paulo, Brazil
Monday to Friday: 8:30 AM to 6:00 PM
Saturday: 10:00 AM to 2:00 PM (by appointment only)
Exclusive service with our sales consultants:
+55 (11) 93050-6831
contato@alessandrasemeoni.com
1000 Legion Place, #900 - Orlando, FL
Monday to Friday: 8:00 AM to 5:00 PM
Exclusive service with our consultants:
+55 (11) 93050-6831
adm@alessandrasemeoni.com
Exchange and Return Policy
Alessandra Semeoni values excellence, sophistication, and complete customer satisfaction. To ensure a safe and transparent shopping experience, we have developed our Exchange and Return Policy in accordance with the Consumer Protection Code (Federal Law No. 8.078/1990).
Please read the conditions below carefully.
Return or Exchange Request
To request the return or exchange of a piece of jewelry, it is necessary to contact Customer Service through the channels available on our website, informing the reason for the request in accordance with the conditions described in this policy.
The request must be made within 7 (seven) calendar days after receiving the jewelry.
The item must be returned:
After receiving the jewelry at our center, the analysis period is up to 10 (ten) business days.
The cost of return shipping is fully covered by Alessandra Semeoni. The customer will receive a postage code by email, which must be presented at a Correios (Brazilian Post Office) agency.
If a refund is necessary, the amount will be refunded by the credit card operator or, if preferred, a credit voucher can be issued for use in our store.
1. Exchange
We do not exchange jewelry made to order or personalized, such as rings in specific sizes.
Exchanges will not be accepted for:
Exchanges can also be made at one of our physical stores, within the established period, upon prior request to Customer Service.
2. Withdrawal due to Regret
According to the Consumer Protection Code, the customer can exercise the right of regret within 7 (seven) calendar days after receiving the jewelry, with a full refund of the amount paid.
The refund will be requested from the credit card operator only after:
3. Defect or Damage
If the jewelry has a manufacturing defect or damage, the customer must request an exchange following the procedures described in this policy.
Requests will not be accepted for:
After analysis, within 10 business days, the customer may choose one of the following solutions:
The physical store Alessandra Semeoni is not authorized to receive returns for defective items purchased online. In these cases, service will be provided exclusively by our central office.
4. Gift Exchange
To exchange a gift, please contact our Customer Service, providing the Invoice number.
Conditions:
The gift must be returned for analysis. After approval, a voucher will be issued for a new purchase. Shipping for the new delivery will be charged as usual.
Delivery Service
We offer shipping via SEDEX, through a contract with Correios (Brazilian Post Office), ensuring security and speed.
The shipping cost is calculated according to the delivery ZIP code and the weight of the jewelry, and can be consulted before finalizing the order.
The delivery period starts from the dispatch of the tracking code. We guarantee delivery within the informed period, except in cases of:
